Good communication strategy begins with the right research.
That's a starting point for Drinktap and your water / wastewater utility.
As a professional courtesy, we provide a
full-service Communications Audit for utilities. We visit your operations center to compile a multi-step audit of both internal
and external communication programs.
Findings and recommendations are provided to the utility management. There is
no fee for this service.
Examples of the audit reviews include:
* Customer opinion research
* Crisis planning
Media relations programs
* Customer education
* Collateral materials - newsletters, web, water quality reports.
* Rate issues
* Asset management communication
* Conflict resolution with public groups